Question 1

How do I upload my photo?

Accepted Answer

Simply click on 'Upload Photo' on any product page. You'll be able to upload, crop, and adjust your image using our easy-to-use interface powered by Cloudinary.

Question 2

What image formats do you accept?

Accepted Answer

We accept JPEG, PNG, and HEIC formats. For best results, use high-resolution images (at least 1000x1000 pixels).

Question 3

How long does shipping take?

Accepted Answer

We ship with tracked delivery. Times below are after your order ships (production is separate). Deliveries within Malaysia usually arrive in 3–7 business days after dispatch. Singapore typically takes longer than Malaysia — usually 5–10 business days after dispatch — because of cross-border delivery; customs or busy periods may add a few extra days.

Question 4

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel your subscription at any time from your account page. Your subscription will remain active until the end of the current billing period.

Question 5

What is your return policy?

Accepted Answer

We offer a 30-day return policy for unused products in their original packaging. Custom products with your photos cannot be returned unless there's a manufacturing defect.

Question 6

How do I use a voucher code?

Accepted Answer

Enter your voucher code at checkout in the 'Voucher Code' section. Click 'Apply' and the discount will be automatically calculated.

Question 7

How does the affiliate program work?

Accepted Answer

Sign up to become an affiliate from your account page. Once approved, you'll receive a unique referral link. Earn commission on every purchase made through your link!

Question 8

Can I edit my photo after uploading?

Accepted Answer

Yes, you can edit your photo during the upload process. Once you proceed to checkout, you'll need to start over if you want to make changes.

Frequently Asked Questions

Still have questions?

Frequently Asked Questions

Still have questions?